Ben's Gems

We currently ship to Australia and New Zealand using Australia Post.

Tracking information is sent via email as soon as your order is packed and ready to be shipped.

We do not accept returns/refunds on edible items. All sales are final. If there is an issue with your order, please reach out to us via email at sarah@bakd.com.au.

We are not responsible for damaged or lost items once an order has left our warehouse. We strongly recommend adding shipping insurance to your order.

We have a processing time of 1-2 weeks BEFORE shipping to allow enough time for the crystals to dry before we can safely ship them out.

Our crystal candy is made using Agar Agar powder which is a gelatinous substance derived from red seaweed. This makes our delicious crystals vegan given that the agar agar contains no animal products. Please note: Rainbow Nerds contain Carmine and so are not classed as vegan.

Our crystals also contain granulated sugar as well as various colours and flavourings.

While the crystals are gluten free, we are not a GF registered kitchen and do our best to ensure no cross-contamination. They are also classed as vegan/halal however being made in a home kitchen, we do our best to ensure no cross-contamination.

Some of our crystals may have sharp edges, so please proceed with caution if sharing with young children.

For more information, visit our FAQ page.