FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Crystal Info
What is crystal candy?
The history of kohakutou is said to date back to the Edo period when Tarozaemon Minoya, the creator of agar, first invented it. Back then it was called kingyokuto (金玉糖) or Golden Sugar. Because it was sometimes dyed with various fruits, it later became known as Amber Sugar.
In modern times, due to its resemblance to real crystals and gems, these candies have come to be known as Crystal Candy.
What flavour crystal candy do you have?
Current crystal flavours include:
Bubblegum
Strawberry
Cotton Candy
Mango
Watermelon
Lychee
Cola
Guava
Apple
Pineapple
Grape
Tutti Frutti
Peach
Vanilla
Raspberry
Orange
Lemon
Lemonade
Blue Raspberry
We are always looking to add new flavours to the mix so keep an eye out on our crystal listings as new flavours may pop up very soon (including our new SOUR collection).
Is the crystal candy gluten free?
Our crystal candy does not contain any gluten or wheat products so yes, they are gluten free.
As we are a home-registered food business, we do prepare foods containing gluten in our kitchen and we are not registered as a GF kitchen. We do our very best to ensure no cross-contamination by using chopping boards, pots and utensils that are only for our crystal candies.
Is the crystal candy vegan/halal?
Yes, all of our crystals are vegan and GF except for the crystals which contain Rainbow Nerds.
As we are a home-based food business, we do prepare non-vegan food in our kitchen, however we do our very best to ensure cleanliness and zero cross-contamination.
Our crystals are made using Agar Agar which is a vegan gelatin-substitute and comes from red seaweed.
What ingredients are the crystals made from?
Our crystal candy is made using Agar Agar powder which is a gelatinous substance derived from red seaweed. This makes our delicious crystals vegan given that the agar agar contains no animal products.
Our crystals also contain granulated sugar as well as various colours and flavourings.
If you have any specific enquiries in regards to the ingredients, colours or flavours used, please reach out to sarah@bakd.com.au and we will be happy to provide a more comprehensive list of ingredients based on the specific flavour/product you are after.
Is it possible to have an allergic reaction to agar agar?
Although uncommon, it is possible to be allergic to Agar Agar or red seaweed.
If you experience any food allergy symptoms such as nausea, stomach pains, etc. please immediately discontinue eating your crystal candy and talk to your doctor.
While we want all of our customers to enjoy their crystal candies, if you do experience a reaction we are unfortunately not able to provide you with a refund or accept a return of your order. All sales are final and due to food safety, we do not accept returns on edible items.
Shipping
Where do you ship to?
We currently ship our Crystal Candy all over Australia and New Zealand. We use Australia Post as our shipping partner.
How long does shipping take?
Our Crystal Candies are all hand-made in small batches and each and every piece is hand cut. The crystals need time to properly set and crystallise to ensure you get that perfect crunch before we can ship them. We DO NOT sell crystals that we haven't yet made, so if you place an order your crystals are already in the drying process.
As a result, we have a processing time of 1-2 weeks before shipping. As soon as your order is shipped, you will receive an email with tracking information.
How do I track my order?
As soon as we start to prepare and pack your order, you will receive email notifications from us with your tracking information. Be sure to check your junk folders as sometimes our emails can land there.
Returns
How do I return an item?
Unfortunately we cannot accept change of mind or refunds on your orders.
We only ever list product on our site that has already been made, unless the item specifically states that it is a pre-order item. Therefore, upon placing your order, stock is specifically reserved for you. All sales are final. Please ensure you carefully choose your flavours before ordering and refer to our ingredients list for any allergy related queries.
If you have any questions, please contact us before placing your order at sarah@bakd.com.au.
What if my crystals are damaged in transit?
If your package or crystals arrive damaged, please get in touch with us within 24 hours of arrival. Provide photo and or video evidence.
We do our best to pack your orders as carefully as we can with lots of bubble wrap to ensure your crystals arrive safe and sound. Unfortunately, once your orders leave our hands we cannot control how they are handles during transit.
We can assist you in lodging a claim with Australia Post if your package is damaged and you wish to seek compensation, though we are not responsible for the outcome of that enquiry.
Please know that our crystal candies are somewhat fragile as they are a jelly-based candy so while all care is taken to protect them, some cracking is normal to see on arrival.